AUSTRALIAN WATCHDOG SAYS UBER EATS WILL AMEND 'UNFAIR' CONTRACT TERMS

AUSTRALIAN WATCHDOG SAYS UBER EATS WILL AMEND 'UNFAIR' CONTRACT TERMS


Australia

The Guardian


UberEats in Australia has agreed to change an “unfair” contract that the Australian Competition and Consumer Commission said made local restaurants liable for refunds for delivery errors – even if the restaurants were not at fault – following an investigation.

Previously, if a customer requested a refund, that money could have been deducted from the restaurant – even if the deliverer or Uber itself made the mistake.

Now, after action from the consumer watchdog, restaurants will only be responsible for refunds for incorrect food orders or other mistakes within their control.

But restaurants continue to pay large commissions to Uber – up to 35% – for every order made through the app.

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